“I think—” She felt that oh-shit-oh-shit feeling again, that needing-to-pee feeling, that tension from her toes to her nose. “Jimmy,” she said. “I need a leave of absence, OK?”
“What? Suzanne, I’m sure we owe you some vacation but now isn’t the time—”
“Not a vacation, Jimmy. Six months leave of absence, without pay.” Her savings could cover it. She could put some banner ads on her blog. Florida was cheap. She could rent out her place in California. She was six steps into the plan and it had only taken ten seconds and she had no doubts whatsoever. She could talk to that book-agent who’d pinged her last year, see about getting an advance on a book about Kodacell.
“Are you quitting?”
“No, Jimmy—well, not unless you make me. But I need to stay here.”
“The work you’re doing there is fine, Suzanne, but I worked really hard to protect your job here and this isn’t going to help make that happen.”
“What are you saying?”
“If you want to work for the Merc, you need to fly back to San Jose, where the Merc is published. I can’t make it any clearer than that.”
No, he couldn’t. She sympathized with him. She was really well paid by the Merc. Keeping her on would mean firing two junior writers. He’d cut her a lot of breaks along the way, too—let her feel out the Valley in her own way. It had paid off for both of them, but he’d taken the risk when a lot of people wouldn’t have. She’d be a fool to walk away from all that.
She opened her mouth to tell him that she’d be on the plane in the morning, and what came out was, “Jimmy, I really appreciate all the work you’ve done for me, but this is the story I need to write. I’m sorry about that.”
“Suzanne,” he said.
“Thank you, Jimmy,” she said. “I’ll get back to California when I get a lull and sort out the details—my employee card and stuff.”
“You know what you’re doing, right?”
“Yeah,” she said. “I do.”
When she unscrewed her earpiece, she discovered that her neck was killing her. That made her realize that she was a forty-five-year-old woman in America without health insurance. Or regular income. She was a journalist without a journalistic organ.
She’d have to tell Kettlewell, who would no doubt offer to put her on the payroll. She couldn’t do that, of course. Neutrality was hard enough to maintain, never mind being financially compromised.
She stepped out of the coffin and sniffed the salty air. Living in the coffin was expensive. She’d need to get a condo or something. A place with a kitchen where she could prep meals. She figured that Perry’s building would probably have a vacancy or two.
The second business that Tjan took Perry into was even more successful than the first, and that was saying something. It only took a week for Tjan to get Perry and Lester cranking on a Kitchen Gnome design that mashed together some Homeland Security gait-recognition software with a big solid-state hard-disk and a microphone and a little camera, all packaged together in one of a couple hundred designs of a garden-gnome figurine that stood six inches tall. It could recognize every member of a household by the way they walked and play back voice-memos for each. It turned out to be a killer tool for context-sensitive reminders to kids to do the dishes, and for husbands, wives and roommates to nag each other without getting on each others’ nerves. Tjan was really jazzed about it, as it tied in with some theories he had about the changing US demographic, trending towards blended households in urban centers, with three or more adults co-habitating.
“This is a rich vein,” he said, rubbing his hands together. “Living communally is hard, and technology can make it easier. Roommate ware. It’s the wave of the future.”
There was another Kodacell group in San Francisco, a design outfit with a bunch of stringers who could design the gnomes for them and they did great work. The gnomes were slightly lewd-looking, and they were the product of a generative algorithm that varied each one. Some of the designs that fell out of the algorithm were jaw-droppingly weird—Perry kept a three-eyed, six-armed version on his desk. They tooled up to make them by the hundred, then the thousand,then the tens of thousand. The fact that each one was different kept their margins up, but as the Gnomes gained popularity their sales were steadily eroded by knock-offs, mostly from Eastern Europe.
The knockoffs weren’t as cool-looking—though they were certainly weirder looking, like the offspring of a Norwegian troll and an anime robot—but they were more feature-rich. Some smart hacker in Russia was packing all kinds of functionality onto a single chip, so that their trolls cost less and did more: burglar alarms, baby-monitors, streaming Internet radio source, and low-reliability medical diagnostic that relied on quack analysis of eye pigment, tongue coating and other newage (rhymes with sewage) indicators.
Lester came back from the Dollar Store with a big bag of trolls, a dozen different models, and dumped them out on Tjan’s desk, up in old foreman’s offices on the catwalk above the workspaces. “Christ, would you look at these? They’re selling them for less than our cost to manufacture. How do we compete with this?”
“We don’t,” Tjan said, and rubbed his belly. “Now we do the next thing.”
“What’s the next thing?” Perry said.
“Well, the first one delivered a return-on-investment at about twenty times the rate of any Kodak or Duracell business unit in the history of either company. But I’d like to shoot for thirty to forty times next, if that’s all right with you. So let’s go see what you’ve invented this week and how we can commercialize it.”
Perry and Lester just looked at each other. Finally, Lester said, “Can you repeat that?”
“The typical ROI for a Kodacell unit in the old days was about four percent. If you put a hundred dollars in, you’d get a hundred and four dollars out, and it would take about a year to realize. Of course, in the old days, they wouldn’t have touched a new business unless they could put a hundred million in and get a hundred and four million out. Four million bucks is four million bucks.
“But here, the company put fifty thousand into these dolls and three months later, they took seventy thousand out, after paying our salaries and bonuses. That’s a forty percent ROI. Seventy thousand bucks isn’t four million bucks, but forty percent is forty percent. Not to mention that our business drove similar margins in three other business units.”
“I thought we’d screwed up by letting these guys eat our lunch,” Lester said, indicating the dollar-store trolls.
“Nope, we got in while the margins were high, made a good return, and now we’ll get out as the margins drop. That’s not screwing up, that’s doing the right thing. The next time around, we’ll do something more capital intensive and we’ll take out an even higher margin: so show me something that’ll cost two hundred grand to get going and that we can pull a hundred and sixty thou’s worth of profit out of for Kodacell in three months. Let’s do something ambitious this time around.”
Suzanne took copious notes. There’d been a couple weeks’ awkwardness early on about her scribbling as they talked, or videoing with her keychain. But once she’d moved into the building with the guys, taking a condo on the next floor up, she’d become just a member of the team, albeit a member who tweeted nearly every word they uttered to a feed that was adding new subscribers by the tens of thousands.
“So, Perry, what have you got for Tjan?” she asked.
“I came up with the last one,” he said, grinning—they always ended up grinning when Tjan ran down economics for them. “Let Lester take this one.”
Lester looked shy—he’d never fully recovered from Suzanne turning him down and when she was in the room, he always looked like he’d rather be somewhere else. He participated in the message boards on her blog though, the most prolific poster in a field with thousands of very prolific posters. When he posted, others listened: he was witty, charming and always right.
“Well, I’ve been thinking a lot about roommate-ware, ’cause I know that Tjan’s just crazy for that stuff. I’ve been handicapped by the fact that you guys are such excellent roomies, so I have to think back to my college days to remember what a bad roommate is like, where the friction is. Mostly, it comes down to resource contention, though: I wanna cook, but your dishes are in the sink; I wanna do laundry but your boxers are in the dryer; I wanna watch TV, but your crap is all over the living room sofa.”
Living upstairs from the guys gave her fresh insight into how the Kodacell philosophy would work out. Kettlewell was really big on communal living, putting these people into each other’s pockets like the old-time geek houses of pizza-eating hackers, getting that in-the-trenches camaraderie. It had taken a weekend to put the most precious stuff in her California house into storage and then turn over the keys to a realtor who’d sort out leasing it for her. The monthly check from the realtor left more than enough for her to pay the rent in Florida and then some, and once the UPS man dropped off the five boxes of personal effects she’d chosen, she was practically at home.
She sat alone over the guys’ apartments in the evenings, windows open so that their muffled conversations could drift in and form the soundtrack as she wrote her columns. It made her feel curiously with, but not of, their movement—a reasonable proxy for journalistic objectivity in this age of relativism.
“Resource contention readily decomposes into a bunch of smaller problems, with distinctive solutions. Take dishes: every dishwasher should be designed with a ’clean’ and a ’dirty’ compartment—basically, two logical dishwashers. You take clean dishes out of the clean side, use them, and put them into the dirty side. When the dirty side is full, the clean side is empty, so you cycle the dishwasher and the clean side becomes dirty and vice-versa. I had some sketches for designs that would make this happen, but it didn’t feel right: making dishwashers is too industrial for us. I either like making big chunks of art or little silver things you can carry in your pocket.”
She smiled despite herself. She was drawing a half-million readers a day by doing near-to-nothing besides repeating the mind-blowing conversations around her. It had taken her a month to consider putting ads on the site—lots of feelers from blog “micro-labels” who wanted to get her under management and into their banner networks, and she broke down when one of them showed her a little spreadsheet detailing the kind of long green she could expect to bring in from a couple of little banners, with her getting the right to personally approve every advertiser in the network. The first month, she’d made more money than all but the most senior writers on the Merc. The next month, she’d outstripped her own old salary. She’d covered commercial blogs, the flamboyant attention-whores who’d bought stupid cars and ridiculous bimbos with the money, but she’d always assumed they were in a different league from a newspaper scribbler. Now she supposed all the money meant that she should make it official and phone in a resignation to Jimmy, but they’d left it pretty ambiguous as to whether she was retiring or taking a leave of absence and she was reluctant to collapse that waveform into the certainty of saying goodbye to her old life.
“So I got to thinking about snitch-tags, radio frequency ID gizmos. Remember those? When we started talking about them a decade ago, all the privacy people went crazy, totally sure that these things would be bad news. The geeks dismissed them as not understanding the technology. Supposedly, an RFID can only be read from a couple inches away—if someone wanted to find out what RFIDs you had on your person, they’d have to wand you, and you’d know about it.”
“Yeah, that was bull,” Perry said. “I mean, sure you can’t read an RFID unless it’s been excited with electromagnetic radiation, and sure you can’t do that from a hundred yards without frying everything between you and the target. But if you had a subway turnstile with an exciter built into it, you could snipe all the tag numbers from a distant roof with a directional antenna. If those things had caught on, there’d be exciters everywhere and you’d be able to track anyone you wanted—Christ, they even put RFIDs in the hundred-dollar bill for a while! Pickpockets could have figured out whose purse was worth snatching from half a mile a way!”
“All true,” Lester said. “But that didn’t stop these guys. There are still a couple of them around, limping along without many customers. They print the tags with inkjets, sized down to about a third the size of a grain of rice. Mostly used in supply-chain management and such. They can supply them on the cheap.
“Which brings me to my idea: why not tag everything in a group household, and use the tags to figure out who left the dishes in the sink, who took the hammer out and didn’t put it back, who put the empty milk-carton back in the fridge, and who’s got the TV remote? It won’t solve resource contention, but it will limit the social factors that contribute to it.” He looked around at them. “We can make it fun, you know, make cool RFID sticker designs, mod the little gnome dolls to act as terminals for getting reports.”
Suzanne found herself nodding along. She could use this kind of thing, even though she lived alone, just to help her find out where she left her glasses and the TV remote.
Perry shook his head, though. “When I was a kid, I had a really bad relationship with my mom. She was really smart, but she didn’t have a lot of time to reason things out with me, so often as not she’d get out of arguing with me by just changing her story. So I’d say, ’Ma, can I go to the mall this aft?’ and she’d say, ‘Sure, no problem.’ Then when I was getting ready to leave the house, she’d ask me where I thought I was going. I’d say, ‘To the mall, you said!’ and she’d just deny it. Just deny it, point blank.
“I don’t think she even knew she was doing it. I think when I asked her if I could go, she’d just absentmindedly say yes, but when it actually came time to go out, she’d suddenly remember all my unfinished chores, my homework, all the reasons I should stay home. I think every kid gets this from their folks, but it made me fucking crazy. So I got a mini tape recorder and I started to tape her when she gave me permission. I thought I’d really nail her the next time she changed her tune, play her own words back in her ear.