The World Is Flat (64 page)

There has never been a time in history when the character of human imagination wasn't important, but writing this book tells me that it has never been more important than now, because in a flat world so many of the inputs and tools of collaboration are becoming commodities available to everyone. They are all out there for anyone to grasp. There is one thing, though, that has not and can never be commoditized—and that is imagination.

When we lived in a more centralized, and more vertically organized, world—where states had a near total monopoly of power-individual imagination was a big problem when the leader of a superpower state—a Stalin, a Mao, or a Hitler-became warped. But today, when individuals can easily access all the tools of collaboration and superempower themselves, or their small cells, individuals do not need to control a country to threaten large numbers of other people. The small can act very big today and pose a serious danger to world order-without the instruments of a state.

Therefore, thinking about how we stimulate positive imaginations is of the utmost importance. As Irving Wladawsky-Berger, the IBM computer scientist, put it to me: We need to think more seriously than ever about how we encourage people to focus on productive outcomes that advance and unite civilization-peaceful imaginations that seek to “minimize alienation and celebrate interdependence rather than self-sufficiency, inclusion rather than exclusion,” openness, opportunity, and hope rather than limits, suspicion, and grievance.

Let me try to illustrate this by example. In early 1999, two men started airlines from scratch, just a few weeks apart. Both men had a dream involving airplanes and the savvy to do something about it. One was named David Neeleman. In February 1999, he started JetBlue. He assembled $130 million in venture capital, bought a fleet of Airbus A-320 passenger jets, recruited pilots and signed them to seven-year contracts, and outsourced his reservation system to stay-at-home moms and retirees living around Salt Lake City, Utah, who booked passengers on their home computers.

The other person who started an airline was, as we now know from the 9/11 Commission Report, Osama bin Laden. At a meeting in Kandahar, Afghanistan, in March or April 1999, he accepted a proposal initially drawn up by Khalid Sheikh Mohammed, the Pakistan-born mechanical engineer who was the architect of the 9/11 plot. JetBlue's motto was “Same Altitude. Different Attitude.” Al-Qaeda's motto was “Allahu Akbar,” God is great. Both airlines were designed to fly into New York City-Neeleman's into JFK and bin Laden's into lower Manhattan.

Maybe it was because I read the 9/11 report while on a trip to Silicon Valley that I could not help but notice how much Khalid Sheikh Mohammed spoke and presented himself as just another eager engineer-entrepreneur, with his degree from North Carolina Agricultural and Technical State University, pitching his ideas to Osama bin Laden, who comes off as just another wealthy venture capitalist. But Mohammed, alas, was looking for adventure capital. As the 9/11 Commission Report put it, “No one exemplifies the model of the terrorist entrepreneur more clearly than Khalid Sheikh Mohammed (KSM), the principal architect of the 9/11 attacks... Highly educated and equally comfortable in a government office or a terrorist safe house, KSM applied his imagination, technical aptitude and managerial skills to hatching and planning an extraordinary array of terrorist schemes. These ideas included conventional car bombing, political assassination, aircraft bombing, hijacking, reservoir poisoning, and, ultimately, the use of aircraft as missiles guided by suicide operatives... KSM presents himself as an entrepreneur seeking venture capital and people... Bin Laden summoned KSM to Kandahar in March or April 1999 to tell him that al-Qaeda would support his proposal. The plot was now referred to within al-Qaeda as the 'planes operation.'”

From his corporate headquarters in Afghanistan, bin Laden proved to be a very deft supply chain manager. He assembled a virtual company just for this project-exactly like any global conglomerate would do in the flat world-finding just the right specialist for each task. He outsourced the overall design and blueprint for 9/11 to KSM and overall financial management to KSM's nephew, Ali Abdul Aziz Ali, who coordinated the dispersal of funds to the hijackers through wire transfers, cash, traveler's checks, and credit and debit cards from overseas bank accounts. Bin Laden recruited from the al-Qaeda roster just the right muscle guys from Asir Province, in Saudi Arabia, just the right pilots from Europe, just the right team leader from Hamburg, and just the right support staff from Pakistan. He outsourced the pilot training to flight schools in America. Bin Laden, who knew he needed only to “lease” the Boeing 757s, 767s, A32Os, and possibly 747s for his operation, raised the necessary capital for training pilots on all these different aircraft from a syndicate of pro-al-Qaeda Islamic charities and other Muslim adventure capitalists ready to fund anti-American operations. In the case of 9/11, the total budget was around $400,000. Once the team was assembled, bin Laden focused on his own core competency-overall leadership and ideological inspiration of his suicide supply chain, with assistance from his deputies Mohammed Atef and Ayman Zawahiri.

You can get the full flavor of the bin Laden supply chain, and what an aggressive adopter of new technology al-Qaeda was, by reading just one entry from the December 2001 U.S. District Court for the Eastern District of Virginia's official indictment of Zacarias Moussaoui, the so-called nineteenth hijacker from 9/11. It reported the following: “In or about June 1999, in an interview with an Arabic-language television station, Osama bin Laden issued a... threat indicating that all American males should be killed.” It then points out that throughout the year 2000, all of the hijackers, including Moussaoui, began either attending or inquiring about flight school courses in America: “On or about September 29, 2000, Zacarias Moussaoui contacted Airman Flight School in Norman, Oklahoma, using an e-mail account he set up on September 6 with an Internet service provider in Malaysia. In or about October 2000, Zacarias Moussaoui received letters from Infocus Tech, a Malaysian company, stating that Moussaoui was appointed Infocus Tech's marketing consultant in the United States, the United Kingdom and Europe, and that he would receive, among other things, an allowance of $2,500 per month... On or about December 11, 2000, Mohammed Atta purchased flight deck videos for the Boeing 767 Model 300ER and the Airbus A320 Model 200 from the Ohio Pilot Store... In or about June 2001, in Norman, Oklahoma, Zacarias Moussaoui made inquiries about starting a cropdusting company... On or about August 16, 2001, Zacarias Moussaoui, possessed, among other things: two knives; a pair of binoculars; flight manuals for the Boeing 747 Model 400; a flight simulator computer program; fighting gloves and shin guards; a piece of paper referring to a handheld Global Positioning System receiver and a camcorder; software that could be used to review pilot procedures for the Boeing 747 Model 400; letters indicating that Moussaoui is a marketing consultant in the United States for Infocus Tech; a computer disk containing information related to the aerial application of pesticides; and a hand-held aviation radio.”

A devout Mormon, who grew up in Latin America where his father was a UPI correspondent, David Neeleman, by contrast, is one of those classic American entrepreneurs and a man of enormous integrity. He never went to college, but he has started two successful airlines, Morris Air and JetBlue, and played an important role in shaping a third, Southwest. He is the godfather of ticketless air travel, now known as e-ticketing. “I am a total optimist. I think my father is an optimist,” he said to me, trying to explain where his innovative genes came from. “I grew up in a very happy home... JetBlue was created in my own mind before it was created on paper.” Using his optimistic imagination and his ability also to quickly adopt all the latest technology because he had no legacy system to worry about, Neeleman started a highly profitable airline, creating jobs, low-cost travel, a unique onboard, satellite-supported entertainment system, and one of the most people-friendly places to work you can imagine. He also started a catastrophe relief fund in his company to help employee families who are faced with a sudden death or catastrophic illness of a loved one. Neeleman donates $1 of his salary for every $1 any employee puts in the fund. “I think it is important that people give a little,” said Neeleman. “I believe that there are irrevocable laws of heaven that when you serve others you get this little buzz.” In 2003, Neeleman, already a wealthy man from his JetBlue stock, donated about $120,000 of his $200,000 salary to the JetBlue employee catastrophe fund.

In the waiting room outside his New York City office, there is a color photo of a JetBlue Airbus flying over the World Trade Center. Neeleman was in his office on 9/11 and watched the Twin Towers burn, while his own JetBlue airliners were circling JFK in a holding pattern. When I explained to him the comparison/contrast I was going to make between him and bin Laden, he was both uncomfortable and curious. As I closed up my computer and prepared to leave following our interview, he said he had one question for me: “Do you think Osama actually believes there is a God up there who is happy with what he is doing?”

I told him I just didn't know. What I do know is this: There are two ways to flatten the world. One is to use your imagination to bring everyone up to the same level, and the other is to use your imagination to bring everyone down to the same level. David Neeleman used his optimistic imagination and the easily available technologies of the flat world to lift people up. He launched a surprising and successful new airline, some profits of which he turns over to a catastrophe relief fund for his employees. Osama bin Laden and his disciples used their twisted imagination, and many of the same tools, to launch a surprise attack, which brought two enormous symbols of American power down to their level. Worse, they raised their money and created this massive human catastrophe under the guise of religion.

“From the primordial swamps of globalization have emerged two genetic variants,” observed Infosys CEO Nandan Nilekani-one is al-Qaeda and the other are companies like Infosys or JetBlue. “Our focus therefore has to be how we can encourage more of the good mutations and keep out the bad.”

I could not agree more. Indeed, that effort may be the most important thing we learn to do in order to keep this planet in one piece.

I have no doubt that advances in technology-from iris scans to X-ray machines-will help us to identify, expose, and capture those who are trying to use the easily available tools of the flat world to destroy it. But in the end, technology alone cannot keep us safe. We really do have to find ways to affect the imagination of those who would use the tools of collaboration to destroy the world that has invented those tools. But how does one go about nurturing a more hopeful, life-affirming, and tolerant imagination in others? Everyone has to ask himself or herself this question. I ask it as an American. I stress this last point because I think it starts first and foremost by America setting an example. Those of us who are fortunate to live in free and progressive societies have to set an example. We have to be the best global citizens we can be. We cannot retreat from the world. We have to make sure that we get the best of our own imaginations-and never let our imaginations get the best of us.

It is always hard to know when we have crossed the line between justified safety measures and letting our imaginations get the best of us and thereby paralyzing ourselves with precautions. I argued right after 9/11 that the reason our intelligence did not pick up the 9/11 plotters was “a failure of imagination.” We just did not have enough people within our intelligence community with a sick enough imagination to match that of bin Laden and Khalid Sheikh Mohammed. We do need some people like that within our intelligence services. But we all don't need to go down that route. We all don't need to become so gripped by imagining the worst in everyone around us that we shrink into ourselves.

In 2003, my older daughter, Orly, was in her high school's symphonic orchestra. They spent all year practicing to take part in the national high school orchestra competition in New Orleans that March. When March rolled around, it appeared that we were heading for war in Iraq, so the Montgomery County School Board canceled all out-of-town trips by school groups-including the orchestra's attendance at New Orleans- fearing an outbreak of terrorism. I thought this was absolutely nuts. Even the evil imagination of 9/11 has its limits. At some point you do have to ask yourself whether Osama bin Laden and Ayman al-Zawahiri were really sitting around a cave in Afghanistan, with Ayman saying to Osama, “Say, Osama, d'you remember that annual high school orchestra competition in New Orleans? Well, it's coming up again next week. Let's really make a splash and go after it.”

No, I don't think so. Let's leave the cave dwelling to bin Laden. We have to be the masters of our imaginations, not the prisoners. I had a friend in Beirut who used to joke that every time she flew on an airplane she packed a bomb in her suitcase, because the odds of two people carrying a bomb on the same plane were so much higher. Do whatever it takes, but get out the door.

Apropos of that, let me share the 9/11 story that touched me most from the New York Times series “Portraits of Grief,” the little biographies of those who were killed. It was the story of Candace Lee Williams, the twenty-year-old business student at Northeastern University, who had worked from January to June of 2001 as a work-study intern at the Merrill Lynch office on the fourteenth floor of 1 World Trade Center. Both Candace's mother and colleagues described her to The New York Times as a young woman full of energy and ambition, who loved her internship. Indeed, Candace's colleagues at Merrill Lynch liked her so much they took her to dinner on her last day of work, sent her home in a limousine, and later wrote Northeastern to say, “Send us five more like Candace.” A few weeks after finishing midterm exams-she was on a June-December academic schedule-Candace Lee Williams decided to meet her roommate at her home in California. Candace had recently made the dean's list. “They'd rented a convertible preparing for the occasion, and Candace wanted her picture taken with that Hollywood sign,” her mother, Sherri, told the Times.